No, all our templates can be downloaded and saved onto your system and the use of our templates is not restricted to any pre-determined period. Once you have therefore downloaded our templates, you can basically use them forever!

Customers who process their payments by credit or debit card are able to download their templates as soon as the payment process has been completed. Customers who pay by electronic transfer are only able to download their templates after their payments have been confirmed and their download access activated (needs to be done manually). In order to ensure prompt activation of your download access, you therefore need to send us your proof of payment as soon as you have completed the payment. Manual activations are completed within 24 hours if proof of payment is received timeously (can be as quickly as 1 business hour if proof of payment is received within business hours).

The full versions of our templates do not contain any protection at all. This means that if you decide to purchase the full versions of our templates, you will have full access to all cells and formulas.

We only use the built-in features of Microsoft Excel in the design of our templates. This means that our templates are as compatible with other spreadsheet applications as Microsoft Excel is.

No, the full versions of our templates do not contain any protection. If you encounter a password, it means that you are viewing the sample version of the template and you need to purchase the full version in order to gain access to the unprotected Excel file.

If we released annual updates of the templates, we would not be able to offer the templates at such affordable and once-off prices. All the template prices are once-off and there are no additional annual charges that are levied for the use of the templates.

All of our unique residential property templates have been designed in such a way that the variables that are typically subject to periodic change, can be maintained by the customer in the variables sheet of the appropriate template. We also publish a Default Property Variables template (.xlsx file) on the Templates page of our website which will always contain the latest property variable values. Should any of the property variables change in such a way that the design of a template needs to be changed, a new version of the affected template can be obtained free of charge by simply contacting us and requesting the new version.

No, the prices that are quoted on our website are once-off prices. This means that after you purchase any of our templates, you can basically use them forever without incurring any additional fees.

You can purchase individual templates by clicking the appropriate Buy Now buttons on the Templates page or the Add to Cart links of the Template Price Summary page. The selected template will be added to your shopping cart and you can purchase the template(s) by completing the shopping cart checkout process.

We are however currently running a special offer whereby you can purchase all 12 of our unique residential property templates at a price of only ZAR1,035! This price represents a 70% discount on the individual template pricing! Click here to go to the special offer checkout.

We accept payment by debit or credit card and via electronic funds transfer (EFT). Templates that are purchased by debit or credit card can be downloaded immediately after completing the payment process. Customers who pay by electronic transfer are only able to download their templates after their payments have been confirmed and their download access activated (needs to be done manually). In order to ensure prompt activation of your download access, you therefore need to send us your proof of payment as soon as you have completed the payment. Manual activations are completed within 24 hours if proof of payment is received timeously (can be as quickly as 1 business hour if proof of payment is received within business hours).

All template purchases need to be processed through our website. Please therefore complete the template shopping cart checkout processes and select the electronic transfer payment option when you get to the Payment Options stage. A page listing our banking details as well as the payment reference that you need to use will then be displayed.

No, once you have purchased a template, you can use it on as many PC's as you would like to.

None of the full versions of our unique Excel templates contain macros. We've only used the functions and features that are available in the standard Microsoft Excel application in developing the full versions of all our templates. This approach ensures that you do not need to install any other Excel add-ins or components in order to use our templates and that the templates will be compatible with any version of Microsoft Office that is being used (including Office for Mac).

No, all the templates contain detailed instructions on how to use the appropriate template which is the only resource that we provide in terms of the templates. You only need basic Excel skills in order to use our templates because all of the formulas that are required in order to provide the template functionality has already been included in the templates.

Yes, once you've purchased any of our templates, you are more than welcome to e-mail our Support function with questions on any aspect of our templates. Please make sure that you review the template instructions before requesting assistance in order to avoid unnecessary requests.

All the personal information that is entered during the shopping cart checkout process on our website are protected through SSL encryption. You can verify our security certificate by double clicking the padlock in your internet browser while you are visiting the secure pages of our website (the padlock is located next to the title bar at the top of the browser window or the status bar at the bottom of the browser window depending on the type of browser and version that you are using).

Credit & debit card transactions can be processed through a secure payment interface that is provided by Nedbank. All the card information that is entered on the payment pages of our website is secured through advanced SSL encryption. The private information that is required for executing the orders that are placed through the e-commerce facility, namely the customer's personal information, e-mail address and telephone number are kept in the strictest confidence and will under no circumstances be made known to any third party. Card details are not accessible by anyone aside from the customer who enters the details and the financial system through which transactions need to be authorised - your credit card details will never be visible to anyone in our employment at any stage during the payment process.

The 3D secure card protocol refers to the Verified by Visa, MasterCard SecureCode, American Express Safekey and other similar secure card authorisation programmes. Our secure credit card payment interface requires customers to use these additional card security measures in order to purchase our products. The 3D protocols provide an additional level of security in the form of a password or pin which is only known to the card holder. If your card has not been registered for 3D security through the financial institution which issued the card, you will not be able to complete your transaction. Customers who are not interested in this additional level of security can still make payment through electronic funds transfer.